Frequently asked questions

AI training tasks may ask users to compare answers, label quality, rewrite prompts, rate safety, or explain why one response is better.

No. New users must provide a valid referral code or join through a referral link before an account can be registered.

Yes. You can log in with your username, email address, or phone number together with your password.

New accounts start locked until the required activation step is completed or an authorized staff action activates the account.

The activation fee unlocks earning features according to current settings. A wallet credit and referral bonus may also be recorded based on the active finance rules.

Keep the M-Pesa reference and wait for confirmation. If the wallet does not update after a reasonable time, open a support ticket with the receipt details.

Users can open a chat partner profile, follow the conversation prompt, and send a message. If the partner is offline, the message is saved for later.

No. Wallet rewards should only be posted when eligible chat sessions are reviewed and approved.

Admin can pause chat sessions globally during review, maintenance, or when no approved chat work is available.

The job may be full, expired, paused, limited to active accounts, already claimed by you, or temporarily unavailable while campaign approval is pending.

The job stops accepting new claims once the worker limit is reached unless the campaign is extended or republished with new slots.

Open the claimed job, follow the proof instructions, then submit the required text, link, or file before the claim expires.

A reward is added after the submitted proof is reviewed and approved. Rejected or expired claims do not earn rewards.

Job claiming may be paused during client approval, campaign review, maintenance, or safety checks. Published jobs can return once claiming is enabled again.

Deposits are processed through M-Pesa and recorded in the wallet ledger after successful confirmation.

Open a support ticket with your phone number, amount, payment time, and M-Pesa receipt code so the transaction can be checked.

Open the product store, choose a published product, and pay from available wallet balance if the product is still available.

Purchased digital products appear in your product library with delivery notes, files, or external links where available.

Yes. A product can have no commission, a fixed commission, or a percentage commission depending on how it was configured.

Open the referral dashboard after logging in. The page shows your referral code and a shareable link that new users can use to join.

Referral bonuses follow the current release delay and review rules. Some bonuses may remain pending before they move to available balance.

No. Self-referrals, duplicate accounts, and fake referrals may be cancelled or reversed.

Open the support center, create a ticket, choose the right category, and include clear details plus any transaction or job reference.

Response time depends on ticket volume and the type of issue. Payment and withdrawal disputes may take longer because they require reconciliation.

These tasks ask users to help foreign learners practice simple Swahili greetings, phrases, pronunciation, or short conversations.

Available balance is money currently usable for eligible purchases or withdrawal requests, subject to minimum withdrawal and platform rules.

Locked balance is money reserved for a pending withdrawal or review action. It cannot be spent until the request is completed or released.

The account may not be active, withdrawals may be disabled, or your available balance may be below the current minimum withdrawal amount.

Yes. A request can be rejected if it fails account, balance, proof, daily limit, reserve, or payment review checks.

Open the wallet or withdrawal history page to see requested, approved, paid, failed, rejected, or cancelled withdrawal records.