Support and Dispute Policy
How support tickets, evidence, response status, and disputes are handled.
Users should open a support ticket when they need help with account access, activation, deposits, withdrawals, jobs, products, referrals, or technical issues.
A good support request includes the account username, phone number, transaction reference if available, job or product name, screenshots or proof notes where relevant, and a clear description of the problem.
Support tickets may move through open, waiting for user, waiting for staff, resolved, or closed states. If more information is needed, the user should reply inside the ticket.
Disputes are reviewed using platform records such as payment callbacks, wallet ledger entries, job proof, product purchase logs, referral records, and support messages.
Abusive messages, fake evidence, repeated duplicate tickets, or attempts to pressure staff into bypassing finance rules may lead to ticket closure or account review.